Shipping policy

Shipping Policy — Kaltury

At Kaltury, we strive to deliver your orders safely and on time. Please read our shipping policy for complete details.

1. Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • We may offer free shipping promotions from time to time.

4. Cash on Delivery (COD)

  • COD is available on selected orders and locations.

  • Kaltury reserves the right to confirm COD orders via phone or WhatsApp before dispatch.

  • Orders may be cancelled if confirmation is not received.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number via SMS, Email, or WhatsApp

  • Courier partner details to track your shipment

6. Delivery Issues

If you face any delivery problems:

  • Incorrect address

  • Package marked delivered but not received

  • Damaged outer packaging

Please contact us within 24 hours of delivery notification for assistance.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing the correct shipping address.

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept order

Reshipping charges may apply.

8. Delays Beyond Our Control

Kaltury is not responsible for delays caused by:

  • Courier partner issues

  • Natural disasters

  • Government restrictions

  • Unexpected logistics disruptions

However, we will always try our best to support you.

For any shipping-related queries, please contact the Kaltury support team with your order details.

Thank you for shopping with kaltury